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Shanghai

Account Manager (H/F)

CDI

Postuler

Your mission ...

The Account Manager will be reporting to the Group Account Director. He/she will be assigned a portfolio of clients to manage. As the first point of contact of our clients, he/she will create a relation based on trust and transparency

 

The Account Manager’s responsibilities will be as following:

  • Take care of our clients’ needs and happiness on a regular basis (basis defined for each client)
  • Be the main point of contact for our clients regardless of the expertise(s) involved among creative (design), technic (development) and marketing (SEO, SEM, RTB, Web Analytics)
  • Ensure excellent communication and collaboration between all internal and external team members
  • Ensure that our team deliver in time and quality
  • Organize monthly meetings and lead them
  • Always commit to answer any question of our clients in a short time
  • Deliver pro-active consulting to our customers to generate needs
  • Ensure that the needs of our clients are well understood by our production and marketing team and deliver proper consulting internally
  • Be supportive with the production team and help find solutions if issues arise
  • Assist the business development team in the development of proposals and pitches and present them to clients
  • Responsible to lead the answer of new opportunities coming from existing portfolio accounts from preparation to presentation
  • Be a team player and an example for the team
  • Never stop learning and share your knowledge with the team
  • Support the communication team and produce some quality content about Chinese digital landscape market that will be pushed on our different channels
  • Always consider happiness of our team and clients first.

 

Your profile ...

  • Over 2 years working experiences in a digital agency
  • Digital culture is a must
  • Ability to understand and measure campaign performance that will generate measurable results for the client
  • Highly adaptable and able to work across a number of clients and projects, managing them all confidently and with a high level of competence
  • Excellent verbal communications skills and solid negotiation skills with ability to maintain productive relationships with clients, co-workers and vendor partners
  • Language ability: fluent in both speaking and written Chinese and English
  • Good organizational skills and client management skills
  • Knowledge of web design, web development, SEO, SEM, RTB, Web Analytics is a must
  • Knowledge of CMS (Drupal), Framework (Symfony) or e-commerce platforms (Magento, Hybris, Demandware) is a plus
  • Web analytics tool (Google Analytics, Adobe Analytics, Baidu Tongji) certification is a plus.

Job conditions ...

  • Position: full time
  • Availability: within 1 month
  • Bonus system: for Chinese New Year a bonus will be calculated based on the performance of the company
  • The company pays pension insurance, maternity insurance, unemployment insurance, medical insurance, work related insurance, as well as housing fund
  • Holidays: 14 paid holidays in addition to the Chinese official holidays.
  • Working hours: Monday to Friday, 9am-6pm